Once your order has been successfully placed, you will receive an automatic confirmation email with your order details. Please check your inbox (or spam folder) for this confirmation. If you haven’t received anything within a few hours, feel free to contact us.

Yes! Once your order has been processed and shipped, you'll receive a shipping confirmation email with both a tracking link and a tracking number. You can use either to track your order via our Tracking Page or through services like 17track.net.

Tracking info usually becomes active within 1–3 business days.

What payment methods do we use?

At Arlow & Co, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, Maestro, American Express, UnionPay
• PayPal
• Apple Pay & Google Pay
• Shop Pay
  

All payments are processed in Australian Dollars (AUD).

All payments are securely processed via Shopify Payments and PayPal. Your connection is protected by SSL encryption to ensure your data stays private and secure at all times.

• Orders can be cancelled within 12 hours of purchase, provided they have not yet been dispatched.
• After dispatch, cancellations are no longer possible and the standard return process applies.