Once your order has been successfully placed, you will receive an automatic confirmation email with your order details. Please check your inbox (or spam folder) for this confirmation. If you haven’t received anything within a few hours, feel free to contact us.

Once your order has been shipped, you’ll receive a confirmation email containing your tracking number. You can use this number to monitor your parcel’s progress all the way to your doorstep, or track it directly through our dedicated Tracking Page

What payment methods do we use?

At Arlow & Co, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, Maestro, American Express, UnionPay
• PayPal
• Apple Pay & Google Pay
• Shop Pay
  

All payments are processed in Australian Dollars (AUD).

All payments are securely processed via Shopify Payments and PayPal. Your connection is protected by SSL encryption to ensure your data stays private and secure at all times.

• Orders can be cancelled within 12 hours of purchase, provided they have not yet been dispatched.
• After dispatch, cancellations are no longer possible and the standard return process applies.

For more details, please refer to our Return and refund policy.